BankWest has been a proud partner with The Mortgage Gallery for more than 10 years. As a bank, we safeguard our reputation for customer service, professionalism and ethics carefully and we take equal care in choosing our partners.
The Mortgage Gallery, one of the first broking houses in the business, has built its business from the ground up, to become one of our most reputable and reliable brokers. We have no hesitation in commending the management led by John Bignell as credible and capable, with excellent business acumen and an understanding of the mortgage market that is built on experience, perseverance and longevity.
The Mortgage Gallery has earned, and deserves, its credentials as a strong, established business, which is one of the leading forces in the industry with the high standards of excellence, professionalism and customer service that as a leading bank with a strong tradition of trust in the Australian community we require.
Mark R, Head of Retail Sales
The Commonwealth Bank Third Party division is now recognised as an industry leader. Translation of our efforts into a successful operation, however, would not have been possible without the support and establishment of strong relationships with key industry players like yourself and your team at The Mortgage Gallery.
The quality and professionalism of your team, combined with your energy, enthusiasm and commitment to this industry, have formed a very solid platform for success. It is a pleasure to be associated with such an experienced and dedicated team of people and we look forward to continuing our professional association.
Kathy C, General Manager, Third Party Banking
As a major lender in the mortgage broker industry, ANZ has had a long standing business partnership with The Mortgage Gallery, dating back over ten years. Over this time ANZ has developed a highly valued relationship with The Mortgage Gallery.
The Mortgage Gallery has been a successful player in the broker market and has grown their brokerage with ANZ in both size and volume. The expansion with ANZ has been supported by The Mortgage Gallery’s sound quality of applications submitted and their commitment to customer service.
I have no hesitation in recommending The Mortgage Gallery as a business partner of highest ethical and professional standard.
Glenn H, Head of Broker Distribution and Relationships
ANZ Mortgage Group
Justin was very helpful and very friendly at finding me the best deal.
Justin has helped me twice now with organising a loan. He has been patient and prepared to persevere to do the very best for me and follows up to ensure I am completely satisfied. I have recommended him to friends and would always organise my future loans with him.
Justin has helped us to secure a loan during a particularly difficult time in our life. He was very patient and helpful.
My broker took the stress out of buying my first home and put me at ease when I was worried that nothing seemed to be progressing. He was flexible in his availability, provided excellent service and still makes the occasional courtesy call.
We would not have been able to get a home loan if it wasn’t for Justin. He was so helpful from the first meeting and made sure we did it correctly so the banks couldn’t say no. We were pregnant with our first baby and he was so patient and did it fast so we were able to move in and be comfortable before our baby was born. We will always refer him to EVERYONE!
Justin Smith @ mtge gallery in Rockingham helped us to buy our 2nd investment property it was so easy and he was so helpful and professional that I always recommend him to family and friends. Justin is Jovial, Understanding, Supportive, Trustworthy, Informative and No nonsense.
Have found Justin to be upfront and honest. He has kept me informed as to what is happening.
My broker is excellent! He spells everything out for us so we completely understand what we are getting into, always has the time and patience for us, and best of all makes our life simple and helps us to make the right decision!
Justin explained things in such a way that I could understand them. He answered all my questions without making me feel like I was being silly. He made me feel totally relaxed about the whole procedure.
Why I love my broker Justin: We have been seeing Justin for many years and always find him to be honest and trustworthy. He always keeps us up to date with any changes that he thinks we may be interested in. He is our number one broker.
Great, honest service and information.
Justin has demonstrated great patience and tolerance,despite our indecisiveness!
I love my broker because he makes the process very easy from start to finish always ensuring we come out on top with the best possible results. And is generally a very nice guy to deal with.Will have my business until the end.
My Mortgage Gallery Broker keeps me informed and up to date with the current market movements. This is very helpful in decisions regarding the purchase and sale of properties. Thank you for all your help and Merry Christmas :-)
Justin made time to listen to the stories behind our financial situation. And there was more; he gave an honest assessment about our chances of securing an investment property. And still more; he recommended some great tactics that we are using. We will be back for yet more!
Justin was efficient, helpful & was extremely knowledgeable in regards to different lenders, loan terms, interest rates etc. Furthermore, he was understanding of my situation & found me a loan that fulfilled all my requirements. Refinancing my home was much easier thanks to Justin. I would highly recommend Justin & the Mortgage Gallery to my friends & family. Thanks Justin.
Justin has been extremely helpful and understanding of my personal situation. He has kept in touch regularly to see how my situation is panning out, a great personal touch. Will be recommending Justin to anyone in need of finance. Thanks Justin.
I love my broker, because he made investing in our first rental a breeze full approval from the bank within a week. Would recommend Justin’s service to anyone I know looking for a loan.
Justin is very honest, helpful and friendly. He really made me feel positive about my options and thoroughly explained everything in a way I could easy understand. Always keen for a laugh.
When I set out to buy my first home I was completely bewildered by the mountain of things that I needed to do. Lucky for me I wandered into Justin Smith’s office one day and he guided me right through the process from beginning to end. Even helping me with issues that, as my broker, he didn’t have to help with. I couldn’t have wished for a better broker. Cheers!
Apart from: providing us with great service and handling all aspects of the loan which enabled us to continue our business activity without interuptions or frustrations.
My broker Justin was very professional and prompt with every aspect of my financing, Justin always makes me feel comfortable and that gave me the confidence that the right deal was being done for me, I would not hesitate in recommending The Mortgage gallery or Justin to anyone.
He is friendly and easy to talk to and gives you a range of options to suit your needs he is happy to answer questions and in my case has always given good professional advise ,I will always return to Justin at the mortgage gallery.
Very helpful and friendly on the phone from the outset even before meeting face to face. Made what we thought would be a nervous encounter into a very friendly and greatly informative meeting with a distinct air of relaxation and informality.
We love our broker because we know that he is so good at what he does, that he is going to make the dream of owning our own home a reality. Good on ya Justin.
I found Justin to be very helpful and willing to do what was best for me witch was to put me on a better home loan rate.
Darron L C
I was a first home buyer with very limited knowledge about the purchase of a property. Justin was fantastic in explaining all of the procedures, right down to helping me find a great settlement agent. I am also in the Navy and was required to be at sea for the majority of the finance period.
Justin took care of everything, kept me informed via email and helped me to concentrate on my job and training in the lead up to my deployment with the Navy to Afghanistan.
Thank you for a smooth running process.
Justin was brilliant. He put us at ease when we had any concerns and got the job done with a minimum of fuss.
Justin provided a seamless service with both professionalism and friendliness, I could not be happier.
Smartline made the choice of bank and type of loan package quick and easy for me. The guesswork of what to do next was taken away and made the whole loan process a walk in the park.
In the past I have tried to deal the banks direct myself; I always found this very stressful & time consuming. Dealing through Justin made the process very easy & with his experience & knowledge of the banking industry he was able to advise me then & there whether my loan request was achievable
Great service, I would totally recommend Justin and have in the past. Justin should be Smartline’s Advisor of the Year. Great service from Justin, would definitely recommend to family and friends.
What I liked the most about the service was when we came up against a brick wall in regards to finding a solution to my issues, the staff at Smartline were able to come up with an answer that more than solved my problem.
We have had the pleasure of James’ services a few years ago, the service he delivered then was fantastic and it was remarkable that he delivers a high quality service consistently. Highly commendable.
James was always happy to help and made himself available for meetings whenever we required so that my wife and I felt like a priority. James' professional advice and ability to explain the intricacies of the home loan/ banking industry in an easy to understand way (without “dumbing it down”) made the whole process of buying a new house and refinancing pleasant for my wife and I. We have already (and will continue to do so) recommended his service to our friends and family personally and through social media.
James is probably the most friendly, accommodating and least pushy mortgage broker I have ever used. It was a pleasure to do business with him
I was extremely happy with my experience
John & I found James to be very professional with all of our loan dealings and very informative regarding every aspect of our loan. He made the whole loan process very easy and smooth. We have and will continue to recommend James to all of our family and friends.
We have used James a number of times...and feel really comfortable with him. Every time we come to the MG with a plan, James seems to come up with a way of streamlining the plan or saving our money. As a testament to how highly we regard James...we've recommended him to just about anybody who's broached the subject of mortgages with us.
James made the process hassle free. Thank you for the options given
Provided the best service and gave the best advice and helped every step of the way, making it easier and an understandable experience James, in my eyes, is an asset to your company keep up the good work James, I will be back.
James was totally supportive and proactive, setting everything up for us to make the transition from one bank to another. Great job.
Once again we received exceptional service from James, very helpful and always keeping us up to date. I have recommended [James] to friends and they too are very happy with the service.
James was great, as a full time working mum, he understood that spare time is something I don’t have & went out of his way to fit into my schedule. Always kept me up to date on what was going on. Highly recommended
James offered great advice on not only this loan but on some other financial advice he was more than happy not to rush the process with us and to recommend other services I highly recommend James to any other potential clients
James has been my adviser for 7 years now and he was also recommended by a friend; he has never let me down .He is always there to help and always keeping in touch with me via email. I am absolutely very happy with the service and that is the reason I keep on coming back and asking his advice.
James made everything really easy to understand and went above and beyond to help meet our financial needs.
I found James to be very helpful. Very professional service and advice. I felt at ease and comfortable with the whole process. I would recommend James and Smartline to anyone who is looking for a broker
James is a good guy. The Iron Man of personal mortgage advice!
James eaves made it so easy for me to get my first ever home loan. I didn't understand how much there was involved in trying to buy a house. James was a great help in taking me through this experience and he was with me every step of the way. I would not hesitate and would gladly recommend him and his services to anyone. Thanks heaps James, you are great bloke. THANK YOU James
I have been affiliated with James for a number of years, firstly as a referral for my clients when I was in the real estate industry, and secondly for myself, relatives and friends. I have always found him to be approachable, pro-active and knowledgeable. He has a very friendly manner and is able to communicate effectively with people from all walks of life. I am very happy to be able to recommend him to anyone who needs help/advice with their financial requirements.
Thank you for making the re-mortgaging process easier to understand. Always available to answer any queries meet with us or collect documents.
James was very professional and very helpful through the whole experience of re-financing our home loan. Very friendly and answered any questions we had to ask him. Very pleased with him and would definitely recommend him to my family and friends.
Best advice and service Ii have ever encountered. I have referred James to all my family and believe my sister in law has signed up for his help.
The service provided was of the highest standard and we wouldn't hesitate to contact James again or recommend him to our family and friends.
Very helpful and friendly, will definitely be using next time and have already recommended to family and friends 🙂
James was excellent, very helpful and kept me up to date on the progress of the loan. Would highly recommend James
James Eaves is extremely helpful and nothing was too much bother. I have been recommending him to friends that are in need of a broker.
James was always there when I needed him. He was able to work with me around my work schedule, even if it meant that he would come to my home or him working outside his office hours. Thanks James
After dealing with James Eaves, we would never again deal with the banks directly. With Stephen working FIFO and myself a shift worker, it is quite difficult to find time for both of us to make an appointment at the bank. Nothing is too much trouble with James and he goes that extra mile to ensure nothing but the best service. This is the second mortgage we have done with James and have already referred many of our friends on to him. Thank you.
James was excellent. This is the second time we have financed through him & will do again if the situation arises. He put us at ease with what we wanted, gave us excellent advise & great confidence all the way through, that what we were doing was the right thing for us, particularly as we plan towards retirement & paying our house off.
Our advisor, James Eaves, was absolutely amazing. He really went above & beyond to help, advise & support us. I have already recommended him to friends & would have no hesitation to refer others. He is an asset to your company.
I liked that everything was so easy and James was always available. Thank you
I loved the fact that James was easily contactable by either phone or email. After speaking to James I was able to email my requirements through so that when we did have our meeting James was well prepared which made the process a lot easier on us both. Thank you James
James worked in exceptionally well with my needs (being located remotely) along with finding the best loan for eligible to me with my poor credit history (ex-bankrupt). He helped me through the process of purchasing my first home & informed me ahead of time what I would need to produce for the next step so as I would be able to have the documentation ready in a timely manner. James has been very informative and has guided me through all parts of my purchase, some of which were outside of his area of responsibility, which has been great.
After being messed around by another broker from another company for weeks, we could not have been happier with the service and professionalism we received from James. He kept us informed every step of the way and made the whole process smooth, quick and easy. Thank you so, so much and we will be recommending James to everybody!
James made the whole process of a normally stressful experience into a pleasant and very informative time. We are both very grateful for all of his help and advice and hope to be helped by him in the future. A true professional in every aspect.
Fantastic service and great work from James, a big thank you.
We really appreciate all of James’ services he has provided over the last 6 years. I am very happy to recommend him and your company to family and friends. Thanks
As for information flow, I would have liked the opportunity to score an 11. James was amazing. We have already referred others to him.
James makes things easy for busy people. Please pass on my sincere thanks and gratitude for the speed in which he looked after everything. Right up until the day the loan settled, he was in touch to ensure the process was a smooth one - Thank you
We couldn't have asked for better service than what we received from James. This was my second time applying for a mortgage with James, and over the years I have recommended him to all my family and friends. Thanks James!
We are very pleased with the positive outcome to our Quandary. The Advisor was very understanding and let us make a decision which took all the "grey" areas out of the equation. Very helpful and not pushy.
You make dreams come true! We are home, not just living in a house, and for that, we'll be forever thankful!
Ray & Tracy B
Very friendly and helpful
Laid back but efficient, helpful service. I would recommend Justin to everyone.
Our experience with James can only be described as outstanding. He was always on hand to answer any questions we had and his calm and professional manner help us overcome any concerns. We both felt we received the best of the best results and customer service.
James was great always to answer questions and responded quickly. James make the whole experience so easy. Thank you for everything.
If it wasn't for you it would have been nearly impossible. And thanks for the over and aboves also.
We have been seeing Justin at Smartline Rockingham for many years, would highly recommend him to family and friends. He was most helpful as always.
Excellent service and information from the start to the finish. Highly recommend!
Jase Le S
Justin made the whole experience an easy transaction.
James is absolutely fantastic. He has worked with my mum for many years after he was recommended by a close family friend. He is very diligent, friendly and helpful. It is always easy to contact James and he responds promptly. He takes his time and goes out of his way to ensure that his clients are happy and comfortable. I am a first time home buyer so I was entirely oblivious and quite nervous but James made the whole process very smooth and easy - my mum and I will continue to use James for any mortgage needs in the future and happily recommend him to anyone looking for a broker. Thanks James!
Justin Smith at Rockingham office was amazing and followed up right until the deal went through. He was professional, approachable and an expert in his field. Thank you once again.
As always- Justin goes above and beyond to achieve the desired outcome - thanks again Justin
James was wonderful to deal with. I was really unsure about what would work best for me but he took the time to explain my options and come up with the loan that best suited my needs. And then helped me through the whole process, made sure I understood each step and was always available to answer my questions or give me updates.